Refund Policy

Last Updated: December 6, 2025

1. Overview

This Refund Policy explains ListList's policy regarding refunds for subscription purchases. By purchasing a subscription, you agree to this Refund Policy.

2. Payment Processing

All subscription payments are processed securely through Paddle, our third-party payment processor. Paddle handles payment transactions, billing, and related customer service inquiries.

3. Subscription Types and Trial Periods

ListList offers the following subscription plans:

  • Free Plan: Always free with basic features
  • Explorer Plan: $16/month - Perfect for those starting their learning journey
  • Professional Plan: $32/month - The optimal choice for serious learners and professionals
  • Conscious Professional Plan: $320/year - Annual commitment with 17% savings and 30-day money-back guarantee

During trial periods, you have full access to premium features without charge. If you cancel before the trial ends, you will not be charged.

4. Refund Eligibility

4.1. Refund Requests

We offer refunds on a case-by-case basis within the following timeframes:

  • Monthly Plans (Explorer, Professional): Refund requests must be made within 14 days of the payment date
  • Annual Plan (Conscious Professional): Refund requests must be made within 30 days of the payment date
  • The subscription was purchased directly through our website
  • Technical issues or service failures prevented proper access to paid features
  • You have made a good-faith effort to resolve the issue with our support team

4.2. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

  • More than 14 days have passed since the payment date (monthly plans)
  • More than 30 days have passed since the payment date (annual plan)
  • You have used the premium features extensively during the subscription period
  • You did not cancel during the free trial period
  • You have violated our Terms of Service
  • You are requesting a refund for a renewed subscription (only the initial payment may be eligible)
  • You changed your mind about the subscription after the trial period ended

5. How to Request a Refund

To request a refund, please contact us through our contact page with the following information:

  • Your account email address
  • Date of purchase
  • Transaction ID or receipt number
  • Reason for the refund request
  • Description of any technical issues encountered (if applicable)

6. Refund Processing

6.1. Review Process

Once we receive your refund request, our team will review it within 2-3 business days. We may contact you for additional information if needed.

6.2. Approval and Processing

If your refund is approved, we will process it within 5-10 business days. The refund will be credited to the original payment method used for the purchase.

Please note that processing times may vary depending on your payment provider and location. Some financial institutions may take additional time to reflect the refund in your account.

6.3. Notification

You will receive an email notification once your refund has been processed.

7. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period, and you will continue to have access to premium features until then.

Canceling your subscription does not automatically entitle you to a refund. Refund requests must be submitted separately according to this policy.

8. Prorated Refunds

Generally, we do not offer prorated refunds for partial subscription periods. However, we may consider prorated refunds on a case-by-case basis for extraordinary circumstances.

9. Chargebacks

Instead of initiating a chargeback with your payment provider, please contact us first to resolve any issues. Chargebacks may result in immediate account suspension and may complicate our ability to assist you.

10. Fraud Prevention

We reserve the right to refuse refunds if we suspect fraud, abuse, or violation of our Terms of Service. This includes but is not limited to:

  • Multiple refund requests from the same user or household
  • Suspicious payment activity
  • Attempts to exploit our refund policy
  • Account misuse or Terms of Service violations

11. Special Circumstances

11.1. Service Interruptions

If ListList experiences extended downtime or service interruptions that significantly impact your ability to use paid features, we may offer credits, extensions, or refunds at our discretion.

11.2. Account Issues

If your account is suspended or terminated due to technical errors on our part, and you have a paid subscription, we will work with you to resolve the issue or provide appropriate compensation.

12. Changes to This Policy

We may update this Refund Policy from time to time. We will notify users of material changes by posting the updated policy on this page. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions about refunds or to submit a refund request, please contact us through our contact page.

You can also manage your subscription and billing through your account settings or by contacting Paddle directly at their support center if your inquiry is payment-related.

14. Dispute Resolution

If you are not satisfied with our refund decision, you may contact us to request a review. We are committed to fair resolution of all disputes.

15. Governing Law

This Refund Policy is governed by the same laws as our Terms of Service. By using our Service, you agree to submit to the jurisdiction of the appropriate courts.

We use cookies.